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FAQ

If you have a question about our company, our products, or our services, that you don’t see answered in our FAQ section below, please feel free to contact us. We’ll be happy to answer any question you may have about on-hold messaging or Sold on Hold.



Q: What Are On Hold Messages?

A: On-Hold Messages are professionally narrated commercials accompanied by licensed music that play when a caller is placed on hold. On-Hold programs speak to your customers one-on-one, allowing your company to reinforce other advertising campaigns, reduce hang-ups, answer often asked questions, provide information, and announce seasonal events, at the same time it enhances your business’s image, and has a great potential to increase revenue.



Q: Why Sold on Hold?

A: Here are just a few reasons for choosing Sold on Hold:

  • Over 15 Years’ Experience & Thousands of Customers
  • Providing Quality on-Hold Messaging & Music, Voice Prompts and More
  • Industry Leaders in Telephone Marketing
  • Located in Western Canada Serving Clients in Canada and the USA
  • Working With Businesses Large and Small Across Many Industries
  • We Back All of Our Work 100%
  • Professional Writers, Voice Actors, Sound Engineers and Audio Studio
  • Entire Team is Located in One Building
  • Massive Database of Licensed Music


Q: What are my options?

A: Our most popular package options include:

All package options include:

 



Q: Does the messaging start at the beginning every time I place a caller on hold?

A: The messages play in a continuous loop, so the caller jumps in at whatever point the message is at when they are put on hold. This stops the caller from hearing the same message every time they call in and allows them to hear the other messages.



Q: Will I lose the radio at my phones?

A: Yes you will, but Sold on Hold is far more effective than the radio.



Q: Is my company too small for on-hold messages? Do I need to have a phone system to implement Sold on Hold?

A: As long as you have the capability of putting a caller on hold (usually 2 or more incoming lines,) you will be able to use the Sold on Hold system. If you place an average of 10 calls a day on hold for just 60 seconds, that’s 2,600 minutes of hold time per year! Most business can benefit from on-hold marketing.



Q: What type of equipment do I need to put messaging on my phones?

A: You need a piece of on-hold messaging equipment or an on-hold enable telephone that can accept mp3 or .WAV files. When it comes to equipment, we use the most reliable, user-friendly and state-of-the-art equipment available to the on-hold industry. Our most popular machine is our USB machine, but we also have cassette, CD and DDF Remote System options. All of our equipment is easy to use and we provide you with everything you need to get started. We’ll even walk you through the installation process!



Q: How often should I change the messages?

A: The amount of hold time your business has and how frequently your callers phone in will dictate how often you will want to change your messages. A Sold on Hold representative will help you determine the amount of hold time your business has and recommend a program for you. We also contacted you periodically to remind you to freshen up your messages.



Q: Do I need a licence to play on-hold messaging on my phones?

A: No. The music and messaging is licensed through Sold on Hold. You can relax and enjoy the benefits of on-hold marketing.



Q: How often should I change the messages?

A: The amount of hold time your business has and how frequently your callers phone in will dictate how often you will want to change your messages. A Sold on Hold representative will help you determine the amount of hold time your business has and recommend a program for you. We also contact you periodically to remind you to freshen up your messages. We make it easy!



Q: Who writes and voices the messages?

A: One of our professional writers will create your script and then our audio talents will voice your Sold on Hold production. The choice between male, female or a combination of both, blended with a selection of licensed music ranging from classical to rock and country, gives you the variety to mix things up and enjoy the sound of your own radio station.



Q: Because my On-Hold messages are customized, what if I don’t like something about them?

A: No problem. Whatever you don’t like, we’ll make right. All copy must have your full approval before it is sent to production. Customer satisfaction is what makes our business continue to grow. We want you to be completely satisfied with your Sold on Hold messages and recommend us to your business associates.



Q: How much of my time is this going to take?

A: Not a lot. One of our writers will create your script using information you provide about your business. All you have to do is critique the script. We’ll fine-tune until it’s exactly as you want it. When we have your full approval, your messages will be voiced by professional talent in your choice of male, female or a combination of both, and blended with your choice of music style. Plus, we check with you from time to time to see if you require changes in your messages.



Q: Can I have my on-hold messages in multiple languages?

A: Absolutely! We offer professional voicing in both English and French!