Voicemail, IVR & More

As a telephone marketing company, we specialize in on-hold messages, but we’re also experienced and knowledgeable in other voice marketing and voice branding practices. With over 15 years’ industry experience providing solutions to clients throughout Canada and the USA, we’re confident we’ll be able to provide your business with a product that improves your customer service levels. Before we dive into some of our most popular options, we know that there are a lot of technical terms used when it comes to telecommunications – it can be pretty confusing – but we aim to make the services and products we offer easy to use and understandable for our clients. If you have any questions at all, please contact us and we’ll be happy to explain. There are no silly questions!



IVR

IVR (Interactive Voice Response) is a technology system that most people have used. IVR is a system that manages call flow through automated voice and the caller’s keypad or vocal responses. For instance, if you call your bank to check your credit card balance, you may do so by never actually talking to a human. You’ll still end up with the information you required, but the need for a human on the other end of the line is wanted. This allows business to handle high call volumes efficiently and remain open 24/7. Our professional voice actors are experienced in voicing IVR menus and can voice IVR productions for you.



Voicemail

This is another popular service. Exactly as it sounds, a voicemail production sees our professional voice actors voice a client’s voicemail message service. This service provides a professional gloss to a company’s image.



Auto-Attendant

This is sometimes confused with IVR, but they are two different products. Auto-Attendant essentially answers the call for you, allowing the caller to be transferred to the desired extension without the need for an operator. Whereas, you never talk to a human with an IVR production, auto-attendant sees the caller reach a person at the extension they have selected. Whenever you get a “For Marketing, Press 1, for Technical Support, Press 2” type message , that is an auto-attended production. Our voice artists will be happy to voice an auto-attended message for you.



Greeting & After Hours Messages

A greeting or after hours message, informs callers that your business is currently closed, provides a little more info (such as when you will reopen) and often allows the caller to leave a message. These sort of productions can be useful for any business that may receive calls after hours and our professional voice artists are very experienced and skilled in voicing these sort of productions.



So there you have some of our most popular voice marketing and voice branding products outside of on-hold messaging and music on-hold, if you have any questions, please contact us!