Script A Success Story

Get Sold on Hold Today!

Sample script


To give you an idea of some of the work we do, below is a generic sample of a 6 minute dental on-hold script…

Message 1: (Services)

Thank you for holding. We’ll return to your call in just a moment.

We look forward to seeing you, and we want you to look forward to seeing us… Our team is fun, friendly, and committed to your well-being. From check-ups, x-rays and cleaning to orthodontics, cosmetic dentistry and implants, you can trust our professionals to provide high quality complete dental care in a safe and comfortable environment. If you have any questions at all about your treatment or our services, please don’t hesitate to ask.  By the way, new patients are always welcome.

Message 2: (Preventative)

The preventative care appointment is the most important part of your dental care program. As well as a professional cleaning by our dental hygienist, it includes a thorough screening for tooth decay, gum disease and even oral cancer. We strongly recommend that you have your teeth cleaned and examined every six months at least and we’ll be happy to show you how to maintain your smile between visits.

Message 3: (Cosmetic)

Greet every day with a bright, confident smile!  With today’s improved materials and techniques, you can have the beautiful, natural smile you’ve always dreamed of! Ask us about our customized whitening techniques, bonding, veneers or crowns. Schedule a consultation to discuss your expectations and consider the treatment options available. Bring a whole new look to your smile and you’ll be surprised how often you use it!

Your call is important to us. We’ll be right back.

Message 4: (Children)

It’s vital that children receive proper dental care at an early age.  We recommend you bring your child in for his or her first exam at about 2 years of age.  This gives us a chance to examine the progress of their incoming teeth.  We encourage children to have fun with dental care and our friendly staff do their best to make your child’s visit to the dentist a positive experience.  If you have any questions about your child’s teeth…please don’t hesitate to ask.

Message 5: (Payment)

Thank you for holding. We appreciate your patience.

Don’t let cost stand in the way of proper dental care! We provide you with a number of convenient payment options. You can pay by VISA, Mastercard, debit or cash. If you have a dental plan, we’ll be glad to help facilitate reimbursement. We want to make dental treatment affordable, and we’ll work with you to customize a solution for your specific requirements.

Message 6: (Trivia/Tooth Coloured Fillings)

In the mid 1800s, a rubbery latex material obtained from tropical trees, was used to fill cavities. Though the substance, called gutta-percha, is no longer used for fillings, many modern dentists come in contact with it regularly. It’s an ingredient used to make golf balls. At our clinic, we won’t use gutta-percha, but we do use new, innovative materials to provide tooth-coloured fillings for a natural, healthy-looking smile. Ask us for more information.

Message 7: (Sleep Dentistry)

Have you heard about sleep dentistry? It’s a safe, comfortable alternative for those who have an aversion to the sights, sounds and smells of a dentist office, or are time-challenged. Dental care that would normally require several visits can be completed in one appointment in an efficient, pain-free and anxiety-free atmosphere. Remove the fear, remove the stress…and relax. …Ask for more information when we return to your call.

We’ll return to the line as soon as possible. Thanks for holding.

Message 8: (Implants)

Dental implants are a solid, natural looking and permanent way to replace missing teeth and restore your beautiful smile. Basically an artificial tooth root topped with a crown, implants look and feel like your own teeth. Mini dental implants can be used to firmly secure dentures. So, if you’re tired of dealing with the frustrations of slipping dentures or a missing tooth, ask for more information. You may be talking, laughing and smiling–with confidence–before you know it.